Chevrolet Optra Servicing Costs - Again!

If you read my recent post about Chevrolet servicing pricing being all over the place, with a difference of THB 7,000 quoted between two dealers within 5 km of each other, you might be interested in this follow-up.

Today I went to have the car serviced, and although we were quoted THB 8,000 over the phone, this turned into THB 11,000 when we dropped off the car. I asked if they had a service-interval price list of expected costs. The service guy produced such a list, and the 60,000 km service figure was THB 9,047. When my wife asked why we were quoted THB 8,000 over the phone and it is now THB 11,000 whereas it is THB 9,047 on the sheet, we were told that is was actually THB 9,XXX. Not happy, but unwilling to spend any more time messing around looking for a dealer to service the car, we left it with them.

They called a few hours later to let us know that there was a problem with a water pump and that would cost an additional THB 1,XXX. Somehow this resulted in a total price over THB 11,000!

I am not satisfied with this lack of clarity from Chevrolet Thailand. But there is a bigger problem that I have with Chevrolet and I would like to share this with you in the hope that it will be of value: Chevrolet Servicing is WAY TOO EXPENSIVE!

Is this a premium car?

To put things into perspective, THB 11,XXX is what you might expect the servicing on a Isuzu D-Max truck to cost you for the first 80,000 km. TOTAL! The Optra costs that on a single service at 60,000 km. But of course the Isuzu is a different beast. What about the Honda City then. At the 60,000 km interval you pay a mere THB 1,790 for the service, and for all 10 services up to the 100,000 km warranty, you shell out just THB 13,631 in total to keep your car running well.

When we asked Chevrolet why there was such a difference, we were told that the Chevrolet is a higher specification. Let's assume for a minute that is true, so rather than comparing the Optra with the City, let's move up and compare it with the Civic. Actually no, let's give the Optra lots of credit, and compare it with the Accord. Which should cost more on servicing? On one side of the table, is the high specification (yeah, sure) Optra 1.6, and on the other side is the 2007 model Honda Accord with a i-VTEC 2.4 litre engine. The chart is comparing servicing on each car up to 100,000 km, assuming that these distances are covered within 5 years.

Take a look:

Service Interval (KM)
Optra 1.6 Manual (THB)
2007 Accord 2.4 EL Auto (THB)
10,000
1,685
443
20,000
2,156
1,205
30,000
2,750
872
40,000
5,837
2,119
50,000
2,520
872
60,000
9,047
2,696
70,000
2,520
872
80,000
5,837
3,117
90,000
3,897
872
100,000
3,199
2,271
TOTAL
39,448
15,337

That is a difference of over THB 24,000!

My next car will not be a Chevrolet!